Help with Reservations through our systems.

Lodging FAQ

How do I reserve my room?
What are "Special Internet Rates?"
How come not all the rates for a hotel are available on the Internet?
Is the room rate per person or per night?
Do hotels have minimum age requirements?
When do I have to include my credit card number?
Is it safe to use my credit card?
What credit card types are accepted for guarantee/deposit?
My credit card number is correct, but the hotel is not accepting it. Why?
How does my credit card guarantee my hotel reservation?
Are taxes included in the rate?
Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
Confirming a Reservation
How do I know if my reservation is confirmed?
How do I check on my request for a lodging?
When will my reservation be at the hotel?
How can I modify a reservation made through Niagara Central Reservations?
Canceling a Reservation
What is the cancellation policy on my reservation?
What if there will be more than two adults in the room?
Our children will be with us... do they stay free?
Are rollaway beds/cribs available?
What are the directions to the hotel?
Is breakfast included?
Is parking available? Free parking? Long-term parking? What is a Vacation Rental?
How can I book more than one hotel room at a time?
Customer support
How to I proceed to register a complaint or request a refund?

How do I reserve my room?
Our reservation process is very simple. Select the dates of arrival, number of nights desired, and enter the number of adults & children. Click the Check Availability Button.

After room types and rates are returned to your screen, you will be able to choose the room/rate plan you desire by reading the room information to the right of the room picture, then clicking on the Reserve this Room button on the right side of the screen.

After you have selected your desired room type, you will be taken to a "Secure Reservation Request" form. Then you will need to review the "Reservation Information & Restrictions" and fill in the blanks on the "Customer Information" section. Be sure your name and email address are spelled correctly. After you fill out all of the needed information, press the "Submit Reservation" button.

What are Special Internet Rates?
The rates displayed through the Niagara Central Reservation System are often the lowest rates that the individual lodging establishments give to their customers. Niagara Central Reservations is a cooperative venture amongst Niagara's leading tourism operators.

Unlike all other on-line reservation web sites, participants in our system do not incur any extra transactions fees, thereby passing the savings along to their valued customers.

Booking a room though the Niagara Central Reservations system gives you both savings and security.
You can't beat that!

How come not all the rates for a hotel are available on the Internet?
Room availability and rate information is subject to Internet availability depending on the hotels' reservation systems. For example, if you do not see a government rate available for your dates requested at a particular hotel property, the hotel may not offer this rate through the Internet. Please call the hotel directly if you have questions regarding a particular rate.

Is the room rate per person or per night?
The quoted room rate is per room per night. The rate will reflect the number of persons you entered on the Search Form. It is for one person if you selected one person and it's for two people if you selected two people

Do hotels have minimum age requirements?
Please be aware that some hotels, foreign and domestic, may have minimum age restrictions or requirements when reserving a room. This may be listed on the Review Rules and Restrictions section of the review rates/form submission page. or with the hotel directly.

When do I have to include my credit card number?
Lodgings require up-front payment with your credit card at the time of booking. This ensures you have a room when you arrive so you are not "bumped" or "overbooked."

Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, Niagara Central Reservations utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form. Please visit this page for more info

What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in the Payment and deposit information section within the confirmation page.

My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:

• Your card type is not accepted at the hotel.
• The card expiration date precedes the reservation date.

How does my credit card guarantee my hotel reservation?
When you supply us with your credit card, we pass that number to the hotel. Your hotel reservation will be held until the date and time you indicated that you would check in. If you cancel your trip or decide to stay elsewhere, you must cancel your hotel reservation or the hotel may impose a "no-show" charge.

Are taxes included in the rate?
It will be indicated by the quoted rate if taxes and miscellaneous charges/fees are included. In general, taxes and fees are included for "Special Internet Rates" and are not included for "Additional Rates." This is just a general rule and you should carefully read all text associated with any reservation.

Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.

Confirming a Reservation What happens when I make a reservation?
Reservation requests will result in a new screen showing an Confirmation Number, which should be kept and used with any future correspondence with Niagara Central Reservations. Additionally, all reservations will be followed up within 24 hours with an email using the same Confirmation Number.

Users are requested to print out this reservation confirmation page for your own records.

How do I check on my request for a lodging? You may view your reservation using the "View/Cancel Reservation" link. Always feel free to contact us at help@niagaracentralreservations.com with any inquiries regarding your request. For fastest service, please include your "Confirmation Number" which you will receive after you submit your booking.

When will my reservation be at the hotel?
Your reservation details reach the lodging's e-mail computer system in seconds. If you call the hotel directly after concluding your transaction, the reservation from our system may not have been entered into the property management computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet. Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The email confirmation you receive from Niagara Central Reservations is all you will need. It displays your Niagara Central Reservations Confirmation Number, the hotel information, the rate, and the hotel's cancellation policy.

What is the cancellation policy on my reservation?

The travel suppliers individual cancellation policy will be display in two places. 1. On the confirmation page to the right of the cancellation information field. 2. On the review rates/form submission page the cancellation information will be found under the second step Review Rules and Restrictions These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee.

What if there will be more than two adults in the room?
Most hotels allow additional adults to stay in the rooms at a charge (usually between $5.00-$20.00 per person). Some hotels and most vacation rentals have a limit on how many people can stay in a room. This may be listed on the Review Rules and Restrictions section of the review rates/form submission page.

Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Review Rules and Restrictions section of the review rates/form submission page.

Are rollaway beds/cribs available?
Most hotels and some vacation rentals offer rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some may have restrictions on what room types will allow rollaway beds. This may be listed on the Review Rules and Restrictions section of the review rates/form submission page. If special requests are accepted, a section will appear on the Reservation Form to insert such requests and submit them to the hotel or vacation rental.

What are the directions to the hotel?
The location information of the travel supplier is usually listed on a separate directions page. This can identify the distance from the hotel to certain landmarks.

Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. It would be very rare for a vacation rental to provide breakfast. If included, it may be listed on the Review Rules and Restrictions section of the review rates/form submission page.

Is parking available? Free parking? Long-term parking?
Most hotels and vacation rentals offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the Lodging Information page. [top of page]

What is a Vacation Rental? A vacation rental is any suite-type lodging that has self-catering facilities (wet bar, refrigerator, microwave, etc.) Most vacation rentals have separate bedrooms, fully equipped kitchens, one or more bathrooms, washer and dryer, and sometimes a balcony or patio. Towels and linens are provided. Daily maid service and other hotel conveniences are usually available.

Unlike hotels with per person pricing, there is a set price for an entire vacation rental with a maximum number of persons allowed. Most one-bedroom units sleep a maximum of four using a sleeper/sofa in the living room. Most two-bedroom vacation rentals sleep a maximum of six, and most three-bedroom vacation rentals sleep up to eight.

Please carefully read the vacation rental descriptions to learn the specifics of what is provided and how many people are allowed.

Customer support
With Niagara Central Reservations, you're guaranteed customer service , seven days a week. Always feel free to contact us at help@niagaracentralreservations.com with any inquiries regarding your request. For fastest service, please include your "Confirmation Number" which you will receive after you submit your booking.

Q: How to I proceed to register a complaint or request a refund?
A: You must formally register a complaint or request a refund via email help@niagaracentralreservations.com within 30 days of your checkout from your lodging. Requests beyond thirty days will not be honored not replied to.

How do I know if my reservation is confirmed? A: Niagara Central Reservations sends you a confirmation email immediately after you complete your reservation. If you reserved a room, your confirmation email will include reservation dates, hotel room rate, and cancellation information.

How can I book more than one hotel room at a time?
At this time, you cannot book more than one room at a time through Niagara Central Reservations. You would have to submit the Booking Request form for each additional room that you want. Or, you may wish to contact the hotel property or chain 800 representative directly.

How can I modify a reservation made through Niagara Central Reservations?
At this time, Niagara Central Reservations is unable to modify or change reservations other than if you rebook and cancel on-line. You may also wish to contact the hotel property or chain 800 representative directly as they may be able to further assist.

Who reads the Guest Comments/Special Request portion of the hotel Booking Request form?
Guest Comments and Special Request are forwarded to the hotel for their attention. It is not guaranteed that the hotel property will receive these comments until check-in. If, for example, you requested an additional room through Guest Comments/Special Request, then you may wish to follow-up with the hotel property or chain 800 representative. Some hotel chains will receive your Guest Comments/Special Requests and correspond via e-mail or phone before your arrival.